SHOP YOUR WAY
You can shop a variety of ways with The Able Label, which ever is most convenient for you:
Online: through our website www.theablelabel.com, you can view the full range whether on your desktop or tablet from the comfort of your home or on the go via your mobile.
Phone: call 01622 828994 and our helpful customer service team will be able to place orders over the phone for you.
Mail order: request a catalogue to receive your home shopping order form. View the catalogue online or request one via our catalogue pages. Once you receive the catalogue and order form, just complete the form and post back to us at the below address and we will promptly process home shopping orders.
Iden Farm Cottages,
Heath Road,
Boughton Monchelsea.
Maidstone,
Kent,
ME17 4JE
Should you have any problems along the way or simply just would like advice on something, we are happy to help. All you need to do is contact our lovely customer services team who are here Monday to Saturday from 9am - 5:30pm. To get in touch you can either:
Email: cservices@theablelabel.com
Call: 01622 828994
VAT EXEMPTION
For those who are eligable, we offer VAT exemption on all our clothes where items show prices 'excluding VAT'. VAT exemption can be claimed on behalf of someone who is eligable too so long as it is for their use. This is worth noting particularly when buying gifts for someone who is VAT exempt. To find out more, visit our VAT Exempt pages online here.
ALTERATIONS SERVICE AVAILABLE
Should you have any specific requirements, we will do our best to help. We offer a hemming service so you can have lengths reduced to your precise requirements - exactly the length you want. Please note that we cannot refund or exchange items that have been hemmed if you have specified the wrong length or decide you do not like them. This does not affect your statutory rights.
Alterations take up to 10 days and cost £12 per garment for amendment.
On our website, if you see it and like it, add it to your wish list! Your wish list allows you to save products that you might want to buy in the future. Just click the "Add to WishList" button on the product details page, and the product will be added to your wish list. Your wish list can be viewed at anytime by visiting My WishList once you have added items. Simple!
SHARE
When on the product details pages, you will notice several social media icons as well as one which says "Email a Friend" below the product images. Use these buttons to let loved ones know what you really want for Christmas this year.
Alternatively if you can think of someone you know who would love this item, let them know! Use one of the social or email icons to share a link to the page with them.
You can find full details on our delivery & returns policy online at our delivery & returns page as well as terms and conditions pages. Here though, we have pulled together key details to guide you over the Christmas period.
DELIVERY
In order to make certain that you recieve your orders in time for Christmas, we recommended that the last delivery dates are:
1.) Standard delivery £3.95: 19th December 2016
2.) Express delivery £5.95: 21st December 2016
FREE RETURNS
We understand you may want to try something on in the comfort of your own home before committing to a purchase. You will therefore be pleased to hear we offer free returns within 14 days on receipt of order as long as items are in the same condition you received them.
During the Christmas period, we have an extended returns policy where anything ordered after 1st December 2016 as a gift has until 8th January 2017 to be returned. This applies to all orders except those we've carried out alterations on, but this does not affect your statutary rights.
We hope this helps lightens the load for you but should there be anything you are unclear on, please do not hesitate to contact our customer services team for more. Happy shopping!
